FAQ

FAQ

 

Online Safety

How can I make my password strong?

A strong password makes it harder for people to access your Weshare account without your permission.

 

1. Use a different password for each of your important accounts.

For extra security, make sure your Weshare password is different than the passwords you use for other websites, like your email or bank account. This way, if someone figures out your Weshare password, they won’t be able to use it to access your other accounts.

 

You should try to use a different password for all your important accounts.

 

2. Change your password often.

 

If someone knows your password, they might be accessing your Weshare account without you knowing. Changing your password often helps prevent this kind of unauthorized access.

 

3. Use at least 8 characters and avoid common phrases.

 

Make sure your password is at least 8 characters long, and try to use a mix of special characters (#, $, &, !, etc.). You should also avoid using common words or phrases in your password, and never include personal information.

 

For example: houseboat123 is a weak password because it uses a common word and sequence of numbers. H0u5e BoatZ!38 is a stronger alternative because it replaces some letters with numbers and symbols and includes a space.

 

 

 

 

 

 

How do I know if an email is really from Weshare?

Fraudsters sometimes create fake emails or websites designed to look like they’re from Weshare. They’re used to steal your personal information, such as your password or bank account. This is often called “phishing” or “spoofing.”

 

If you receive an email or are directed to a website that looks like Weshare but asks for confidential information, be cautious. When in doubt, always start at the Weshare home page. Type www.Weshare.pro in your browser and go from there.

 

1. Look for a real Weshare email address.

 

You can tell if an email is really from Weshare by looking at what comes after the @ symbol. All official Weshare emails will come from an address that ends in:

 

@Weshare.pro

@host.Weshare.pro

@guest.Weshare.pro

It's possible for fraudsters to "spoof" an email address, so these tips aren't failsafe. Even still, if you receive an email that looks like it's from Weshare but wasn't sent from one of these addresses, it's very likely fake. Don't click any links and delete the email.

 

2. Learn to identify fraudulent emails.

 

Fraudulent emails often include the Weshare logo and a fake Weshare address in the "From" line.

 

Fraudulent emails might also contain text from real Weshare emails, such as a reservation confirmation message, payout confirmation, reservation reminder, or a request to update your profile. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for. Here are some signs to help you tell the difference:

 

Fake Email

They’re sent from fraudulent email addresses. Examples include john@weshare.pro or automated@reservation-Weshare.pro.

They're sent from an address that ends in @Weshare.pro, @host.Weshare.pro, or @guest. Weshare.pro. If it's not sent from one of these addresses, it’s not from Weshare.

They often contain links to fake Weshare web pages that try to steal your information. Don’t click links in any email you’re not sure about.

They begin with https://www.Weshare.pro. If you click a link that takes you to a page that looks like Weshare but doesn’t start with this address, it’s a fraudulent page and you should close it.

They often have an urgent tone and threaten account suspension, loss of a reservation or booking, or a delayed payout if you don't click a link or reply with certain information immediately.

If it’s truly important, you’ll usually find more information in your Weshare dashboard. If you have any doubt about an email’s authenticity, log in to your account at www.Weshare.pro and go from there.

3. Report fake emails to Weshare.

 

If you think you've received a fake email, forward it to report.phishing@Weshare.pro. This inbox isn't monitored for urgent issues, so if you have a time-sensitive concern, visit our contact page instead.

 

If possible, forward or send the email as an attachment—this gives us important information that will help us investigate.

 

Can I see a list of recent logins to my Weshare account?

To see a list of recent logins to your Weshare account:

 

Click your name in the top-right corner of Weshare.pro

Select Account

Click Security in the menu on the left side of your screen

Scroll down and look for the pane labeled Login History

In the Login History pane, you’ll find an aggregated list of logins to your Weshare account, including information on the type of browser used to access your account, when your account was accessed, and where we believe it was accessed from. You can hover over the icon in the Recent Activity column to get even more information, such as the precise time or IP address of the device used to access your account

When do I need to complete Verified ID?

Currently, we ask all guests making last-minute reservations—as well as a random sampling of community members—to go through our Verified ID process. In these situations, we’ll ask you to complete Verified ID before you can send a reservation request. Your reservation request will be put on hold for up to 12 hours.

 

After completing Verified ID, you receive the Verified ID badge on your profile and the reservation request is sent. If you don’t complete Verified ID within 12 hours, the reservation request is canceled and your payment authorization is voided in full.

 

Hosts can also set reservation requirements that require their guests to complete Verified ID. Any host who requests guests to verify their IDs must get verified, too.

 

Whether you're a host or a guest, once you've completed Verified ID the first time, you won't need to do it again.

 

How will my email address look to other people?

After a reservation is accepted, we create a unique, temporary Weshare address for each host and guest instead of communicating your private email address.

 

Any emails sent to your temporary Weshare address are forwarded to your private email address. That means you can use your usual email provider to send, reply, attach files (up to 15 MB), include weblinks, and otherwise communicate over email as you always have.

 

We won't share your private email address—even after an accepted reservation. Since your private email address is tied to your Weshare account, disguising it helps us protect you from people who abuse our system. While rare, we take these abuses seriously and want to protect our community as much as possible.

 

We recommend communicating using our messaging system, but we recognize that you'll sometimes need to attach photos, directions, or other information in an email. These addresses let you use email on Weshare like you always have, only more securely.

 

How can I keep my account secure?

We take account security seriously. If you make a change to sensitive account information, we may send you an account alert or ask you to confirm the change by entering a security code sent to your verified phone number.

 

Here are a few guidelines to help keep your account safe:

 

Never enter your login credentials on an unsecured webpage. The beginning of any Weshare address should start with "https://" and, depending on your browser; you may also see a lock icon.

Keep all payment and communication on Weshare. We can only help safeguard your account and payment when all communication and related transactions occur within our systems. Weshare will never ask you to pay elsewhere.

Do not click any links or download any attachments from unverified sources.

Install a pop-up blocker from a trustworthy source or keep your preferred browser updated, installing the latest version whenever possible.

Install a personal firewall and antivirus software. Remember to run scans for viruses and malware frequently, and keep your antivirus software updated. Enable auto-updates on your device so that you're always using the most up-to-date software.

Change passwords regularly and use different passwords across all accounts, including your email account and Weshare account. We recommend that you use a password at least 8-10 characters that contains a unique combination of letters, numbers, and symbols.

Be careful where you enter your passwords. If in doubt, visit https://www.Weshare.pro instead of clicking on an email link, or bookmark our website for easy navigation. Weshare will never email you asking you to confirm your password.

If you encounter a suspicious profile, listing, or message thread, we encourage you to flag it for review by our Trust and Safety Team.

Very rarely, people who abuse our systems may try to get you to communicate or pay outside Weshare. These actions can expose you to fraud, scams, or phishing. Never share your email address before a booking is accepted or transfer funds outside the Weshare system, and always carefully examine emails claiming to be from Weshare. Examples of common scams include:

 

Advance Fee Scam: a type of scam in which an individual offers money or another reward in exchange for you transferring money through various payment services outside of Weshare.

Phishing Scam: a type of scam in which someone will send an email or link that is made to look like it's from Weshare or another trusted site. These messages are designed to trick you into providing confidential information—such as passwords or other email addresses—and may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.

Travel Scam: a type of scam in which someone will encourage you to secure your "too good to be true" listing by sending payment via wire transfer or with an advanced deposit in order to collect the money without providing the advertised accommodation.

Overpayment Scam: a type of scam in which someone will offer more than what your listing may be worth, and ask you to repay them in cash.

My account details changed, but I didn’t update them. What should I do?

As a safeguard, we send you an email or SMS alert whenever certain changes are made to your account, such as updates to your password, email address, or payout method. When you receive one of these alerts, make sure it was you who made the change.

 

If you didn't make the change, reset your password and let us know at account.security@Weshare.org.uk

 

 

 

Why should I pay and communicate only through Weshare?

Weshare is a new way of doing business in an age-old industry. The vacation rental industry has always been vulnerable to risks and uncertainty. Weshare’s system is designed to give you peace of mind. Paying and communicating only through the Weshare platform is vital to making your experience as positive and secure as possible.

 

When you book through Weshare, payments go through our secure structure and are not released to the other party until after the reservation has begun. Weshare also provides private messaging for guests and hosts, profile verifications so you can learn more about who you’re transacting with, and the ability to flag content that may be suspicious. 

 

By conducting your transactions on the site, you also have access to:

 

Our 24/7 customer service team.

The opportunity to review and be reviewed after your complete reservations.

An amazing community of like-minded people traveling, hosting, and reviewing listings on a nightly basis.

Hosts also enjoy:

 

A cancellation policy for your listing, enabling you to receive a partial or full payout in the event of a guest cancellation.

 

What if someone asks to arrange payment through email or off the Weshare website?

While the vast majority of our transactions are incident-free, it's good to know what to look for to avoid any potential payment scams.

 

All legitimate payments on Weshare take place through our website. If someone messages you on Weshare and asks you to contact them off-site to arrange payment details, please do not attempt to communicate or pay off-site. You can report people who ask you to do this by flagging the message—just look for the small flag icon in your message thread:

 

We will never ask you to pay through your email. If you receive a personal email from anyone (including an automated@Weshare.org.uk or any other username@WeShare.pro email address) asking you to pay or accept payment off-site, immediately report it to safety@Weshare.pro and end communication with the sender.

 

You should not receive a paper or PDF invoice from a host or from Weshare asking you for payment. Any of the following key words and similar terms should be immediately flagged or avoided: Western Union, MoneyGram, cashier’s check, money order, Liberty Reserve.

 

Paying and communicating only through the Weshare platform is vital to making your experience as positive and secure as possible. If your transaction happens offline and we have no record of it, it is almost impossible for us to assist you. Learn more about our payment system so you understand how it works.

 

To keep your account secure, be cautious of strange links in messages from other users, even ones you know, as their accounts may have been compromised. If you suspect that you have received a "phishing" message, immediately report it to safety@weshare.pro and end communication with the sender.

 

We also recommend you take advantage of verifications and other features we've made with your safety and trust in mind.

What are verifications?

Verifications are a way to connect your Weshare profile to other personal information about you, such as your Facebook profile, phone number, email address, or photo ID.

 

We offer a variety of verification methods. You can see which verifications someone has completed by looking for verification badges on their profile.

 

Here are a few other ways we promote trust and help you decide who to host or stay with on Weshare:

 

Reviews and references: people on Weshare actively review each other, and you can only review someone you’ve hosted or stayed with. Anyone on Weshare can request a personal reference from people who know them well, too.

Detailed profiles: hosts and guests can fill out a description, add photos and video, and list their schools and workplaces. Details like these help people get acquainted before a visit.

Social Connections: link your Facebook and Weshare profiles and see how you're connected to the rest of the Weshare community

 

What is Verified ID?

We created the Verified ID process to build trust in our community and give you more information when you're deciding who to host or stay with on Weshare.

 

What to Expect

 

Verified ID connects your Weshare profile with other sources of information about you. While you're completing the Verified ID process, you might be asked to:

 

Take a photo or upload an image of your government-issued ID, such as your driver's license or passport. Depending on where you live, you may have the option of answering a few questions about yourself instead.

Connect another online profile to your Weshare account, such as a Facebook, Google, or LinkedIn account.

Upload an Weshare profile photo and provide a phone number and email address.

We take privacy seriously, so the information you provide during this process is encrypted and governed by our Privacy Policy.

 

Where to Start

 

First, make sure you have the latest version of your Internet browser installed. Then, visit Weshare.pro/verify and click the Verify Me button. We'll guide you through each step.

 

If your host requires you to complete Verified ID, you'll be directed to complete the process right after you send your reservation request. You'll have 12 hours to complete it. If you need to come back later, go to Weshare.pro/verify when you're ready and resume the process.

 

Earn the Verified ID Badge

 

When you've completed Verified ID, you'll earn a badge on your profile. Many hosts and guests look for this badge when deciding whether to host or stay with someone:

 

Hosts and guests alike tell us they find Verified ID useful when deciding who to interact with on Weshare, but it's not an endorsement or guarantee of someone's identity.

 

 

 

 

How do I verify my phone number?

To verify your phone number:

 

Click your name in the top-right corner of Weshare.pro

Select Edit Profile

Look for Phone Number and click Add a phone number

Use the drop-down menu to select your country. We’ll automatically insert the right country code.

Enter your area code and phone number

Click Verify via SMS or Verify via Call. We'll send you a 4-digit code via an SMS (text) message or automated phone call.

Enter the code we sent you and and click Verify

If you don’t see a confirmation message, try refreshing the page. If the method you chose isn't working, try the other one.

After verifying your phone number, you can manage text message notifications by clicking your name in the top-right corner of Weshare.pro and selecting Account followed by Notifications. As always, standard message and data rates may apply for any calls or messages sent or received. For questions about these rates, get in touch with your phone provider.

 

Why verify?

 

Having a verified phone number gives your hosts, guests, and Weshare a way to contact you about your reservations or your account. You might be asked to verify your phone number when making reservations or listing your space. You also need a verified phone number to complete Verified ID.

 

 

Does Weshare screen users?

Weshare does not routinely perform background checks on its users, although we reserve the right to do so. Instead, we strive to provide our hosts and guests with the right tools to make informed decisions regarding who they interact with on the site and in the real world.

 

Weshare offers a number of features that help build trust and cultivate a transparent community marketplace, including our secure messaging system, user reviews, the Host Guarantee, and Verified ID.

 

At Weshare, we want to build the world's most trusted community. To help ensure our members' safety, we dedicate a knowledgeable and experienced team to monitor any suspicious activity in our marketplace.

 

Users can also help ensure the safety of the community by flagging activity they feel is suspicious or inappropriate. We investigate each flag on a case-by-case basis and follow up as appropriate. In any user profile, listing, or message thread, you will see an icon with a small flag which allows you to notify our team who can investigate. Here’s an example of what the flag looks like:

 

 

 

The user profile flag is located in the lower right-hand corner of any user's description box. The listing flag is located in the upper right-hand corner of any listing's description box. The message thread flag is located in the bottom right-hand corner of any message box.