Trust & Sefety

Trust & Safety

Profiles

No two hosts or travelers are the same, so personal We Share profiles help hosts and guests learn more about each other before sharing a space. We Share doesn't display full names or contact information on public profiles, so the community can feel confident that their information is safe.

Listings

From Home, Car and offices, each We Share listings is unique. Search results feature entire homes, private rooms, and shared rooms, Carpooling, Car Rental, Offices, meeting rooms at every price point. Hosts describe their space in detail, including available amenities and arrival and departure times, and guests leave reviews about their experience.

Host Groups and Community Meetups

We Share helps its community stay connected through online forums and real-life meetups. We Share Groups gives hosts an online space to come together to share stories, insights, and advice. Both hosts and guests use We Share Meetups to find like-minded locals and travelers in every corner of the world.

Trusted Services

We Share helps make sharing easy, enjoyable, and safe. We verify personal profiles and listings, maintain a smart messaging system so hosts and guests can communicate with certainty, and manage a trusted platform to collect and transfer payments.

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24/7 Customer Support

Whether you’re traveling or hosting, we’re here for you before, during, and after your experience. We've answered the most common questions about We Share in our Help Center, and for everything else you can contact us by visiting We Shareorg.uk/contact.

How to Travel

Search

 

We Share hosts share their spaces in 190 countries and more than 34,000 cities. All you have to do is enter your destination and travel dates into the search bar to discover distinctive places to stay, anywhere in the world.

 

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Tools that help you search

 

We display photos of listings, host profiles, and reviews to help you make informed decisions when considering a host's space, Cars and Offices. We've also created search filters so you can narrow your results by type of accommodation, price, and location. For example, if you’re looking to make friends and stay with a host, select Private Room or Shared Room. Or if you’re looking for an entire space to call your own, go ahead and select the Entire Place filter.    

 

Contacting hosts to book a stay

 

Once you complete your profile to give hosts a good idea of the kind of guest you are, you can request to book a host's space by clicking the Contact Host or Request to Book buttons, or you can use Instant Book to confirm your stay without having to wait for a host's approval.

 

Book

 

There are a few ways to book spaces on We Share. Some hosts want to get to know a guest before they confirm a reservation while others prefer to reduce the time it takes to manage requests by using Weshare’sInstant Book feature.

 

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Buttons to book a stay on We Share

 

The Request to Book button sends a reservation request to a host for the specific trip dates you select. The host has the option to either accept or decline the request, or ask you questions about your trip. When a host responds to your request, we send you an email to let you know. If they don't respond within 24 hours, your request simply expires.

 

The Instant Book button immediately confirms your reservation and closes the host's calendar to other incoming requests. We send you a receipt by email with your trip's details, and your host may follow up with you, too.

 

The Contact Host button lets you start a conversation about their space and hosting style through our secure messaging system. You can use our messaging system to discuss trip details, request special prices, or ask about specific amenities.

 

Payment and confirmation

 

Whether you use the Request to Book button or the Instant Book button, we'll ask for your payment details so we can hold your reservation.

 

If you use the Request to Book button to send a request, the host has 24 hours to respond. We won't charge your payment method until the host accepts your reservation. Once the host accepts, we process your payment and send you a congratulatory email that includes your receipt, trip details, and best wishes for a great trip. If you don't hear back within 24 hours, your request automatically expires.

 

If you use the Instant Book button, your reservation will be immediately confirmed and we'll process your payment right away.

 

Travel

 

Once you know where you’re traveling and whose space you'll be staying in, all you have to do is get going!

 

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Before you get there

 

Send a message to your host to arrange a check-in time and arrival details like picking up the key. Then download the We Share app so you can stay in the know while on the go.

 

We'll send you an email that includes your trip itinerary, receipt, and host contact information. You can also view your reservation details, alter your plans, or cancel your reservation from the My Trips section on your personal account page.

 

During your trip

 

We encourage you to have the time of your life! Enjoy your host's home and city as if it were a friend's, and remember to be considerate of your neighbors. If any issues arise during your trip, be sure to get in touch with your host. In most cases, they'll be the person best equipped to help you. If your host can't solve the problem, please contact us.

 

After you travel

 

Write a review about your host and their space so other travelers can learn through your experience. Your host will also have a chance to write a review for you, too. Then, pick the next place you'd love to go and find a space on We Share!

 

How to Host

List Your Space

 

We encourage you to share all kinds of spaces on We Share! Whether you’re offering a seaside villa or an air mattress in the corner of your living room, it’s free to list your space. When you’re ready to start welcoming guests, you can publish your listing for the world to see.

 

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Description and amenities

 

Guests often search for spaces that meet specific needs, so accurately describing your listing and the amenities you offer will help attract the kinds of guests that are best for you. When telling the story of your space, answer important questions like whether or not you have Wifi, and include helpful details about the character, activities, and transportation options in the surrounding area.

 

Photos

 

Photographs help guests picture themselves in your space. Go ahead and upload up to 14 images, and make sure your photos are well lit, in focus, and representative of the actual space your guests have access to.

 

We love lush imagery, so we offer free professional photography to active hosts in most areas. Apply online and we'll send a professional photographer to capture your listing.

 

Pricing and availability

 

You know your space and your schedule best, so we let you decide the price and we ask you to update your calendar to reflect when it’s available to rent. We also allow you to set custom prices for individual nights and weekends, special events, and monthly stays. We display your listing at the price you set and when you indicate that your space is unavailable, we make sure not to show it in search results.

 

Get Reservations

 

Guests who love your space will want to book it! On We Share, you have the option to require guests to meet certain requirements before they can book your space instantly.

 

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Welcome Your Guests

 

Once you have a confirmed reservation, it’s time to prepare for your guests! From tidying your space and coordinating key exchange to greeting your guests and giving them neighborhood tips, hosting on We Share is an art form.

 

Preparing your space

 

Give your guests a clean space to come home to and make sure they have everything they'll need for a comfortable stay, whether it’s an extra set of towels, cream and sugar for coffee, maps to find their way, or instructions for how to access the internet. If you like, you can make their stay extra special by surprising them with a bottle of wine or hand-written welcome note. To learn more about what it means to be a host, visit our Hospitality Standards

 

Coordinating arrival and departure

 

Use our messaging system to arrange the details of your guest’s arrival and departure. Let your guest know if you’ll greet them in person or tell them where they can find your key.

 

Being available during your guest’s stay

 

During reservations, be available to help remedy any issues that may arise. If you'll be out of the area, provide your guests with a designated and reliable point of contact.

 

Writing reviews

 

Genuine reviews are the cornerstone of Weshare’strusted community. Your guest also has the opportunity to review you and your space, too!

 

 

There are three important ways in which we create the environment for a secure Carsharing community. First, member identities are authentic. Second, the community self-moderates, using profiles and ratings to evaluate members and vet those that do not respect the We Share spirit of positive community collaboration. Third, We Share has a dedicated Member Relations team, available every day to support users, so you always get the best experience out of We Share.

 

Authenticity

The We Share transport network is driven by people, real people! That's why members use their real identities, and pseudonyms are not accepted, ensuring that people behave responsibly, under their real name (and real photo!): phone numbers and emails are both verified and we offer Facebook, Linkedin Connect so members can link their We Share profile to their existing social network.

Trust

 

Trust is at the center of all communities, and We Share is no exception. On We Share, every time two members meet in real life they publicly rate each other, allowing the members to build up a trusted community reputation. This means that before you travel with another member you can read their ratings and benefit from the experience of other members. If a member has been declared trustworthy by several people in the past, you can trust them too.

 

 

Choice

On We Share, you get to choose your travelling companions. Co-travellers contact car owners of their choice, and in turn, car owners can quickly accept or decline requests. To help members decide, in addition to ratings, We Share provides valuable information about each members recent activity and experience level. This means you will always be confident and comfortable planning a carshare.

 

Professional Moderation

We Share has an international team that moderates all published content to ensure that member interaction is always respectful and responsible. All photos, comments and profiles are scrutinised to guarantee the trustworthiness of our community, and provide you with a reliable, high quality service.

 

Insurance

Co-travellers' contributions to car owners do not generate profit, they only offset costs, therefore carsharing is not ever hire and reward. Cars must only be given in a vehicle seating four passengers or less. We Share scrupulously fulfills these conditions, as we limit number of seats and cap price per co-travellers

Confidentiality

We Share needs your phone number to verify your identity and to send you notifications when you plan a carshare. But this doesn’t mean anyone will be calling you on it! Whether you prefer to receive emails or just don’t have time to take calls, enabling the Hidden Number Option means your number will NOT be shown to members on your profile. And thanks to our internal messaging service, you can talk to any member without ever disclosing your email address either. When a member writes to you, you’ll get a nice email from us, letting you know that you have a message available in your member space. It’s simple and all your details remain strictly confidential.

 

 

Member Relations Team

The Member Relations Team is available every day of the week to help our members get the best out of We Share: a dedicated and friendly team that provides answers within 24 hours and can find a solution to everything!