Question 1

Q. Do You Accept Animals?

Accepted Answer

We're sorry, but we don't allow animals to join our tours.

At WeShare, for the comfort and safety of all our guests, we have a policy that doesn't permit any animals to come aboard our tours. This means that furry friends, like pets or other animals, aren't allowed to accompany you on our tours or activities.

We understand how much people care about their pets, but due to various reasons such as safety regulations, the comfort of other guests, and the nature of our tours, we've made this policy to ensure that everyone has an enjoyable and worry-free experience while exploring with us.

If you have any specific concerns or need advice on pet accommodations while you're away on our tours, our team is here to assist you in finding suitable arrangements for your furry pals while you enjoy your WeShare experience.

Question 2

Q. Do You Accept Underage Children Alone During Your Tours?

Accepted Answer

At WeShare, the safety and well-being of all participants, especially minors, are our top priorities. Our tours and activities are designed for enjoyment and exploration by families and individuals of various ages, including children. However, it's essential to note that our tours may have specific requirements or guidelines for minors participating without accompanying adults.

Our product descriptions or tour details typically outline the age restrictions and requirements for minors joining our tours unaccompanied. In most cases, we may have certain age limits or guidelines regarding minors participating alone, depending on the nature of the tour or activity.

For the safety and enjoyment of underage participants, we strongly encourage guardians or parents to review the specific product descriptions or tour details before booking to ensure the tour is suitable for unaccompanied minors. Additionally, contacting our support team directly can provide more detailed information and assistance regarding underage participation in specific tours.

We prioritize creating an enjoyable and safe experience for all our guests, including children, and we're committed to providing clear guidelines and information to ensure a memorable and secure adventure with WeShare.

Question 3

Q. Are We Allowed to Bring Luggage on the Bus?

Accepted Answer

For most of our tours, our vehicles aren't set up to accommodate large suitcases or extensive luggage. However, we understand the need for essentials and smaller items during travel.

When it comes to bags, handbags, or anything you can comfortably keep on your lap while seated, there's usually some leeway. You're welcome to bring along smaller items that can be stored conveniently within your personal space.

Unfortunately, we're unable to store larger suitcases or luggage in our vehicles or at our agency. This limitation is due to regulations set by the government that we must comply with.

It's important to note that our vehicles aren't equipped to hold multiple suitcases or bulky items for day tours. We strive to ensure a comfortable and safe journey for all passengers, and while we allow smaller bags, we kindly request your understanding regarding larger luggage limitations.

For tours extending over multiple days, please check the specific details or contact our support team for guidance on luggage arrangements as these tours may have different provisions or facilities for storing luggage during the trip.

Question 4

Q. Are Your Tours Wheelchair Friendly?

Accepted Answer

At WeShare, we strive to ensure that everyone can enjoy our tours, including individuals with disabilities or reduced mobility. While not all our tours may be fully wheelchair accessible, some are designed to accommodate people in wheelchairs or with limited mobility.

For tours that are accessible, individuals need to be able to board a motorcoach independently, and the wheelchair must be foldable. This means that if someone can comfortably get on and off the motorcoach without assistance and if their wheelchair is foldable for storage during the tour, they may be able to join these specific tours.

We understand the importance of inclusivity and strive to make our tours as accessible as possible. If you or someone in your group uses a wheelchair or has reduced mobility and is interested in a particular tour, we recommend contacting our support team. They can provide more detailed information about the accessibility of specific tours and discuss any additional assistance or accommodations needed to ensure a comfortable and enjoyable experience for everyone.

While not all tours may be wheelchair friendly, we're committed to providing information and support to help everyone make the most of their journey with WeShare.

Question 5

Q. Are There Toilets On Board or at Your Agency?

Accepted Answer

Toilets, when available, might be present on board, but please note they might not be accessible on every tour or at our agency.

If toilets are available on board, it's important to know that they might be paid facilities and might not be accessible at all times or on all tours. Additionally, while our agency may have restroom facilities, they might not be available everywhere, and access could be limited or subject to certain conditions.

We understand the importance of restroom facilities during travel, and we do our best to ensure access to toilets whenever possible. However, it's advisable to plan accordingly and consider the availability of restroom facilities at rest stops or other locations during the tour.

For specific information about restroom availability on a particular tour or at our agency, please feel free to contact our support team. They'll be able to provide you with more details regarding restroom facilities and any accommodations available during your tour with us.

Question 6

Q. What Is the Dress Code Required?

Accepted Answer

When visiting religious sites, especially those with cultural or religious significance, it's important to adhere to specific dress codes out of respect for the sacred nature of these places. Covering your knees and ankles is often required in these locations.

We highly recommend checking the official websites of the monuments or religious sites you plan to visit for specific dress code guidelines. These guidelines might vary depending on the cultural significance of the site.

Apart from religious places, for overall comfort during your tour, we suggest wearing comfortable clothes and shoes. Additionally, it's a good idea to prepare for changes in weather, such as rain or unexpected colder temperatures. Certain places, like churches and cellars, might have cooler temperatures, so having layers can ensure you're prepared for varying conditions.

We prioritize your comfort and respect for local customs and traditions, so dressing comfortably while being mindful of specific guidelines for religious sites will help ensure a pleasant and respectful experience during your visit.

Question 7

Q. In Which Language(s) Do We Operate Our Tours?

Accepted Answer

For our guided or audio-guided tours, the available languages may vary based on the specific tour and departure days. You'll have the option to select the tour language when booking.

Different tours and departure days may offer tours in various languages to accommodate our diverse guests. The languages available for each tour might differ, allowing you to choose the most comfortable language.

When booking a guided or audio-guided tour, you'll have the opportunity to see the available languages for that particular tour and departure day. This way, you can select the language that suits you best and ensures an enjoyable and informative experience during the tour.

We strive to offer tours in multiple languages to cater to our guests' preferences, providing an enriching experience for everyone, no matter the language spoken.

Question 8

Q. Why Book with WeShare?

Accepted Answer

At WeShare, we're committed to turning your journeys into unforgettable experiences. Here's why booking with us is your ideal choice:

Expertly Curated Tours: Our tours are thoughtfully crafted to offer the perfect blend of exploration, culture, and excitement. Whether it's iconic landmarks or hidden gems, we ensure every tour is a discovery.

Unmatched Convenience: We prioritize your comfort and convenience. From easy booking processes to flexible schedules, we make your travel experience hassle-free and enjoyable.

Professional Guides: Our knowledgeable guides are passionate about sharing insights and stories, making each tour an engaging and educational adventure.

Safety First: Your safety is paramount. We adhere to stringent safety measures, ensuring you can relax and focus on creating beautiful memories.

Diverse Offerings: With a wide array of tours catering to various interests, languages, and durations, we have something for everyone. Explore at your pace, in your preferred language, and with like-minded travellers.

Memorable Experiences: We don't just offer tours; we provide moments that linger in your memories. Whether it's witnessing breathtaking landscapes or immersing in local cultures, our tours leave lasting impressions.

Customer-Centric Approach: Your satisfaction matters. Our dedicated support team is always here to assist you before, during, and after your tour, ensuring a seamless and enjoyable journey.

When you book with WeShare, you're not just embarking on a tour; you're embarking on an adventure filled with discovery, comfort, and cherished moments.

Question 9

Q. Are There Special Advantages in Buying Tickets in Advance Online?

Accepted Answer

Purchasing your tickets in advance through WeShare.pro offers you exclusive advantages that enhance your travel experience. With our Best Price Guarantee, you can confidently secure tickets, knowing that if you find the same tour or activity at a lower price elsewhere, we'll refund the difference (Terms and Conditions apply). Moreover, our platform allows you the convenience of obtaining tickets for multiple attractions all in one go, streamlining your planning process for a seamless itinerary. Additionally, many of our entrance tickets serve as fast-track passes, enabling you to skip the queues and optimize your holiday time. By utilizing WeShare.pro, not only do you enjoy the assurance of the Best Price Guarantee, but you also access the ease of purchasing various attraction tickets simultaneously while benefiting from priority access to maximize your exploration without unnecessary waits.

Question 10

Q. How can I give Feedback to WeShare?

Accepted Answer

If you have comments or feedback for WeShare, you can easily reach out to our customer services department at [email]. They are dedicated to listening to your thoughts, suggestions, or any feedback you might have about your experience. Simply drop them an email, and they'll be more than happy to assist and address any comments or concerns you wish to share. Your feedback matters to us, and we're committed to ensuring your voice is heard and valued.

Question 11

Q. Do you offer group discounts?

Accepted Answer

When planning a group travel adventure with 10 or more people, WeShare is thrilled to extend special considerations and potential discounts tailored to your group's unique needs.

For personalized assistance and to explore potential group discounts or arrangements, our dedicated Groups Department is at your service. We specialize in catering to larger groups and are eager to assist you with any inquiries you may have.

Contact our Group Enquiry team to initiate discussions and discover how we can tailor your group's travel experience to ensure it's not only enjoyable but also customized to your group's preferences. At WeShare, your group's satisfaction is of utmost importance, and our Groups Department is here to make your group journey an extraordinary and memorable one.

Question 12

Q. How can I pay?

Accepted Answer

When making payments through our website, WeShare, we offer several convenient and secure payment methods to ensure a seamless transaction experience. You can use major credit cards like MasterCard, Visa, American Express, and Maestro Online. Additionally, we also accept PayPal, providing you with a variety of trusted payment options for your booking convenience.

At WeShare, your payment security and ease of transaction are our top priorities, and we strive to offer diverse payment methods to accommodate your preferences and ensure a smooth payment process when booking your tours or activities through our platform.

Q. How do I get my ticket/voucher if I have booked online?

Question 13

Q. How do I get my ticket/voucher if I have booked online?

Accepted Answer

Once you've completed your online booking, an e-voucher containing your unique reference number will be automatically sent to the email address you provided during the booking process. This e-voucher serves as your ticket and confirmation for the booked tour or activity.

It's crucial to have this e-voucher accessible, either printed or available on your mobile device when you arrive for your tour or visit. Please remember that presenting a valid ticket or voucher is necessary to enter any attraction or activity.

Without your e-voucher or ticket with the unique reference number, access to the attraction might be restricted. Therefore, ensure you have your e-voucher readily available on the day of your visit to enjoy a hassle-free and delightful experience.

Question 14

Q. Will I be contacted in case of any issues with my booking?

Accepted Answer

If there are any concerns regarding your booking or payment information, rest assured, we'll reach out to you using the telephone number or email address provided in your booking details.

Occasionally, tours might face operational changes due to insufficient participation, and in such instances, we may need to get in touch with you to inform you about any necessary modifications or adjustments to your booking. Your contact information is essential for us to communicate promptly and ensure a smooth and enjoyable experience for your planned tours or activities.

Your convenience and satisfaction are our priorities, and we're committed to keeping you informed about any relevant updates regarding your booking.

Question 15

Q. What should I do if I can't see my voucher or ticket after booking?

Accepted Answer

If you're unable to view your voucher right after booking, don't worry! You can easily reach out to us to request your ticket. For some specific packages, a message might indicate that the vouchers will be sent to your provided email address within 48 hours after booking.

In case you don't receive your vouchers within this timeframe, it's best to contact us directly. Simply get in touch with our support team, and we'll assist you promptly to ensure you receive your vouchers and have all the necessary details for your planned tour or activity. Your satisfaction is essential to us, and we're here to ensure a smooth and trouble-free experience for your bookings with us.

Question 16

Q. What's not covered in the tour price?

Accepted Answer

Firstly, travel insurance is not included in the tour cost. While we strive to ensure your tour is smooth and enjoyable, having travel insurance offers an added layer of protection against unforeseen situations during your journey.

Secondly, gratuities for your guide and driver are not part of the tour price. Any tips given to show appreciation for their service are entirely optional and separate from the tour package. If you wish to acknowledge their excellent assistance, you can offer gratuities accordingly.

Lastly, unless expressly specified on the tour page, transfers to and from stations or designated pick-up points are not included. Any transportation arrangements to reach the starting point of the tour or transfers between locations need to be arranged independently unless mentioned otherwise in the tour details.

Question 17

Q. Can we have lunch at nearby restaurants if we don't choose your lunch option?

Accepted Answer

Many of our tour locations have nearby restaurants where you can enjoy a meal. However, it's essential to note that opting for lunch at nearby restaurants might impact the time available for exploring the attractions. While there are dining options close by, spending time at these restaurants may reduce the duration you have to visit and experience the attractions included in the tour. Consider this while planning your itinerary and dining preferences during the tour.

Question 18

Q. How safe are my personal details with you?

Accepted Answer

Your personal information is kept completely safe and secure with us. When you provide your details, they are entered into a secure server using 128-bit SSL encryption. This ensures that all the information you share with us remains protected. We use this information solely to generate your ticket or to reach out to you in case there are any issues with your booking. It's important to note that we never share your details with any third-party organizations. Your privacy is our priority, and we're committed to safeguarding your personal information throughout your interaction with us.

Question 19

Q. Where will I be taken after my tour ends?

Accepted Answer

After your tour concludes, the driver has specific legal and time limitations that affect the available drop-off options. Due to these regulations, the choices for drop-off locations might be restricted. Rest assured, our driver will select a drop-off point within the constraints allowed, ensuring compliance with legal requirements while aiming for your convenience. While we might have limited options, your comfort and safety remain our priority throughout the journey.

Question 20

Q. What can I bring on the coach during the tour?

Accepted Answer

You're allowed to bring one piece of luggage with you on the coach tour. It's recommended to keep your personal belongings and valuable items close to you during the journey for security reasons. Any belongings left unattended on the coach are at your own risk, so it's advisable to keep an eye on your possessions throughout the trip.

Please note that bringing hot food and drinks onto the coach is not permitted for the comfort and cleanliness of all passengers aboard.

Question 21

Q. Can our group sit together on the train during our travel?

Accepted Answer

We allocate seats on a first-come, first-served basis and can't guarantee that your group will be seated together. Seat arrangements are subject to availability at the time of boarding the train.

It's important to understand that while we'll do our best to accommodate your seating preferences, securing seats together for the entire group is not guaranteed.

The seat allocation process is based on availability and might not always allow us to seat groups together. We appreciate your understanding in this matter and strive to make your journey as comfortable as possible within the seat availability limitations.

Question 22

Q. What You Need to Know About Cookies & Tracking

Accepted Answer

When people visit our website through your link, we use cookies to track their activity. A cookie is like a small piece of information sent to your computer by a website you visit. It gets stored in your web browser.

Our cookies stay active for 31 days across our entire site. So, even if someone clicks your link and books something different a couple of days later, you'll still get the credit. If bookings are made in our app, you'll also get recognition for those.

When you become a WeShare partner, we'll give you a special ID. This ID helps us know when visitors come from your website to ours using a tracking cookie. Every link you make using our link builder will include your special ID. You can keep an eye on how well your links are doing on your Dashboard.

In the news, Google announced they'll stop third-party cookies on their Chrome browser by 2022. But don't worry, our WeShare affiliate program uses only first-party cookies, so it won't be affected by these changes.

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